Private Tutoring Operations Manager

Role Overview

• Own the day-to-day deployment of instructional staff, independently solving multi-variable scheduling constraints across NYC transit routes, virtual time zones, and client preferences.
• Direct, train, and manage operational support staff (coordinators and virtual assistants) responsible for data entry, billing, and baseline scheduling tasks.
• Act as the definitive point of contact for high-expectation B2C clients.
• Proactively audit incoming accounts to resolve cross-departmental billing discrepancies, operationalize specific pedagogical accommodations for instructors.
• Build and maintain advanced spreadsheet models and CRM pipelines to track tutor utilization, student progress, and operational bottlenecks.
• Identify gaps in tutor capacity across specific subjects or geographic zones and trigger recruitment or training workflows to resolve them proactively.

Requirements

• A bachelor’s degree from an accredited college.
• Deep, lived, or professionally executed knowledge of NYC geography, public transit systems, and the culture/timelines of NYC specialized public and private school admissions.
• At least 4 years of professional experience in operations, logistics, or dispatch management.
• Advanced technical fluency in spreadsheet architecture (must be highly proficient in creating and manipulating PivotTables, complex filtering, LOOKUPs, and conditional formatting/data validation).
• At least 2 years of experience handling high-stakes B2C client management and escalations (i.e., making independent judgment calls with premium clients).
• Demonstrated experience directly managing subordinate staff or remote virtual assistants.

Benefits

• Base Salary : The base salary range for this position is $80,000
• $110,000.
• Total compensation will be determined based on the candidate's verified technical and logistical experience.
• Performance Bonuses : This position is eligible for performance-based bonuses aligned to key operational metrics.
• Retirement : Participation in our 401K, which includes a 3% contribution from the company and a profit-sharing plan.
• Healthcare : Offers Fortune 500-level medical, dental, and vision benefits from leading healthcare insurers, including FSA or HSA options.
• Time Off : Paid time off starting at 2 weeks annually in addition to holidays, with additional time off earned as you grow with the company.