Guide the Journey: Act as the primary guide for customers across EMEA.
Build Lasting Bonds: Create strong, positive relationships with clients.
Unlock Insights: Identify what a customer needs to achieve.
Proactive Problem Solving: Anticipate potential issues before they arise.
Lead Virtual Workshops: Host engaging online training sessions and business reviews.
Shape the Product: Gather real-world feedback from clients and share it with product teams.
Monitor Progress: Use data to track how well customers are using the software.

Education: A University degree (Bachelors or Masters) in a scientific or technical field.
Software Savvy: At least 2 years of experience working with SaaS (cloud-based) software.
Lab Familiarity: Experience working in a scientific laboratory or a similar technical environment is a huge plus.
Communication: Exceptional written and verbal skills.
Languages: Professional fluency in English is a must. Proficiency in Spanish, French, Italian, or German is highly desired.
Technical Basics: Comfortable with Excel and ready to learn new project management tools like Smartsheet.

Permanent Contract with a global industry leader.
A Supportive Culture: We pride ourselves on an outstanding company environment.
Career Growth: We provide the training and development you need to become an expert in the SaaS space.
Comprehensive Benefits: Company pension scheme, yearly bonus, private healthcare, stock purchase plan, and life insurance.
Training and development opportunities to become the best in your field!

Customer Success Manager – EMEA, Digital Lab Solutions

Key skills