Serve as the primary point of contact for Revenue Cycle Epic-related issues, enhancements, and improvement opportunities
Submit and manage Epic support tickets and enhancement requests with the Digital Health & Technology (DHT) team, tracking progress and communicating updates to stakeholders
Collaborate with operational leaders and end-users to identify gaps in workflows and recommend Epic system solutions
Lead or support projects involving Epic system configuration, testing, validation, and go-live implementation
Monitor and analyze system performance and data trends to ensure optimal functionality and identify areas for improvement
Stay informed on Epic upgrades, new functionality, and best practices; assess their potential impact on Revenue Cycle operations
Participate in governance processes related to Epic system changes and change control
Develop and maintain documentation related to workflows, configurations, and system enhancements
Provide education or training to operational teams regarding system changes or new functionalities
Partner with IT, compliance, finance, clinical teams, and other stakeholders to ensure alignment and system integrity

3
5 years of job related experience
Experience with Epic systems required; certification(s) in relevant Epic modules (e.g., Resolute HB/PB, Cadence, Prelude) preferred
Knowledge of healthcare billing, registration, scheduling, and denial management workflows
Proficiency with Epic revenue cycle modules and system navigation
Excellent problem-solving, analytical, and organizational skills
Strong interpersonal communication and stakeholder management abilities
Ability to work independently, manage multiple priorities, and drive projects to completion
Knowledge of change control and system governance processes is a plus

Epic Revenue Cycle & Systems Analyst

Key skills