Take on various tasks in IT administration for MS Windows servers, clients and mobile devices
Act as the first point of contact for colleagues; resolve incidents in 1st
and 2nd-level support
Ensure smooth onboarding of new colleagues and setup of user accounts and devices
Support users in the use of software and hardware
Document and track support requests in the Jira ticketing system
Escalate complex issues to the appropriate specialist departments
Document processes, system configurations and changes in Atlassian Confluence
Maintain work progress in the Atlassian Jira ticketing system

Completed vocational training in IT, e.g. as an IT specialist for system integration (m/f/d) or a comparable qualification
Experience with ticketing systems such as Atlassian Jira
Knowledge in server administration and networking
Terms like DNS, Active Directory/LDAP, Wireshark, PowerShell or the OSI model should not be unfamiliar to you
Experience operating MS Windows Servers is an advantage
Experience in IT support or help desk is a plus
Technical affinity and curiosity for new IT technologies
Strong problem-solving skills
Service-oriented way of working
Driver’s license (class B or former class 3)
Willingness to travel for regular regional assignments
Good German and English skills
Strong team and communication skills

A secure permanent position starting at 30 hours per week with a competitive salary
Mobile/remote working to improve work–life balance
Flexible working hours for greater freedom in your daily work
30 days of vacation for a balanced work–life balance
Employee stock program with discounted terms and free shares
Employee referral program with a bonus of up to €3,000
Bike leasing for eco-friendly and flexible mobility
Gym membership subsidies to support your health
Childcare allowance to support families
Retirement and health benefits for long-term security
Glasses allowance to support good vision at work
Corporate benefits program with numerous discounts from many partners
Personal development through structured onboarding, training and long-term prospects
Innovative projects with varied tasks and a modern working environment
Contribute to the energy transition through sustainable projects and active climate protection
Highest level of workplace safety thanks to clear standards, training and the goal of “zero accidents”

IT Help Desk Agent

Key skills