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Customer Success Senior at IEBT Innovation | JobVerse
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Customer Success Senior
IEBT Innovation
Remote
Website
LinkedIn
Customer Success Senior
Brazil
Full Time
5 hours ago
No Sponsorship
Apply Now
Key skills
Communication
Customer Success
Sales
About this role
Role Overview
Manage the full customer success lifecycle, from onboarding to retention
Serve customers (L1 and L2) via chat, email and video calls in English
Ensure prompt, high-quality responses
Manage overflow (escalation and de-escalation) to L3
Identify churn risks and act proactively to mitigate them
Build and monitor customer health metrics (NPS, CSAT, churn rate, product adoption)
Collaborate with Product, Sales and Engineering teams to report feedback and bugs
Create and update support materials, such as FAQs, tutorials and documentation
Conduct periodic customer surveys to ensure continuous engagement
Requirements
Fluency in English — written and spoken (C1/C2 level)
Previous experience in Customer Success, Customer Support or related areas
Excellent written and verbal communication skills
Empathetic, organized and solution-oriented profile
Familiarity with tools such as Intercom, Zendesk, HubSpot or similar
Ability to work autonomously in a remote, fast-paced environment
Benefits
Health and Dental Insurance
Home Office Allowance
Meal Allowance
Paid Vacation
Day off on your birthday
Health and Wellness Program
Individual Development Program (IDP)
Apply Now
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