Lead a dedicated team managing Semrush’s most complex and high-value Americas accounts
Ensure our largest partners see Semrush not just as a tool, but as a critical driver of their digital transformation
Go beyond tactical coaching to design and implement the Gold Standard for the Enterprise customer journey
Act as the key executive point of contact for our highest-value accounts
Training the team to deliver high-impact Quarterly Business Reviews (QBRs)
Providing deep, persona-based coaching to help CSMs navigate complex, multi-threaded organizations and build long-term customer advocacy
Ensuring you and your team have deep knowledge of our Enterprise products and the Search industry
Implementing a proactive framework to identify, escalate, and remediate account risk before it impacts the bottom line
Own the Renewal Engine for the Americas. You'll be responsible for the accuracy of quarterly/monthly renewal and churn forecasting

Minimum of 2+ years of experience leading and mentoring customer-facing teams in a SaaS or high-growth technology environment
7+ years of experience in Customer Success or Account Management, specifically working with Large Enterprise/Fortune 1000 organizations
Proven ability to manage the complexities of large-scale renewals, procurement cycles, and multi-departmental rollouts
A background in MarTech is a major plus, but the ability to translate complex data into actionable business strategy is a requirement
An analytical approach to churn mitigation and a relentless focus on meeting quarterly targets (NRR, TCV, and On-Time Renewals)
Deep understanding of NRR, ARR. You don't just report on them; you know how to move the needle on these metrics through proactive risk mitigation
You have a history of building scalable processes, whether it's a new renewal workflow or an improved hand-off motion between Sales and Success.

Senior Manager, Enterprise Customer Success, Americas MidMarket & Enterprise

Key skills