Manage a portfolio of customer accounts through proactive engagements
Build and maintain strong customer relationships, becoming a trusted partner and consultant
Understand the customer’s goals, initiatives, products, and the value that they realize from AVEVA’s software, services, and the overall relationship
Drive the success of our customers by greater adoption of the AVEVA technology and uncover possible expansion opportunities within the existing install base
Service customer needs in an efficient and seamless manner
Drive improvements in AVEVA processes and policies, helping to move toward greater automation, self-service, and customer empowerment

Strong communication and presentation skills
Experience in effectively leading staff of different roles and levels
Ability to travel globally to customer sites and AVEVA offices, estimated 10-20%
Ability to work well with cross-function and geographically distributed teams
Strong multi-tasking ability with a keen sense of prioritization
Strong relationship management and organizational skills
Experience with project and program management methodology and techniques
Strong presentation skills on AVEVA core technologies, business initiatives and services
‘Out-of-the-box’ thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations
Ability to think strategically, as well as tactically
Foreign language proficiency a plus
Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry
Preferred 2-5 years of AEVA software products working knowledge and/or similar products
3+ years of experience in a Customer Success Management role a plus
Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday Support.

Customer Success Manager

Key skills