Responsible for utilizing financial knowledge to educate and inform students of their financial status
Collect outstanding Student Payment plans and set up payment arrangements
Follow established collections processes for current and former students
Perform telephone, mail, and email contact attempts to collect account balances
Track and achieve weekly and quarterly metrics for collections
Work with students to establish payment plan arrangements
Maintain accurate notes for all accounts receivable balances
Assign out of school student accounts with Collection Agencies if needed
Perform analyses for management regarding collection trends and agency performance
Educate and counsel students about their account balances and payment plans

3+ years of collections or business/accounting related work experience required
Knowledge of Fair Debt Collection Practices Act (FDCPA) is desired
Clear and professional verbal, written, and interpersonal communication skills
Excellent organization and time management skills
Strong analytical and problem-solving capabilities
High level of professional ethics and etiquette
Ability to maintain the highest level of confidentiality
Proficient in Microsoft Office Suite and the ability to utilize multiple systems
Ability to work independently and as a part of a team
HS Diploma required

Collections Officer – 3 Month Temporary

Key skills