Collections Analyst

Role Overview

• Contact delinquent members to prompt and assist them in making arrangements to bring all accounts with Citadel current
• Gather and analyze financial information from members to propose and implement solutions for delinquent loans
• Utilize communication and conflict resolution skills to resolve disputes with frustrated or angry members
• Document activities on delinquent accounts
• Counsel members in debt management.

Requirements

• 6 months or more of collection and/or banking experience
• Mortgage collections experience is preferred
• Demonstrate effective oral and written communication skills
• Demonstrate effective negotiation skills
• Must be bilingual 'Spanish/English'.

Benefits

• Health insurance
• Retirement plans
• Paid time off