Prepare underwriting files, including preliminary manual and experience rate calculations, using group census data and claims information received through broker RFPs
Serve as the primary point of contact for processing groups through underwriting tools, including Gradient AI and RGA Medscore
Build, maintain, and enhance underwriting reports to track key performance metrics, including high‑cost claimants and emerging risk trends
Respond to requests from underwriters, account managers, and cross‑functional partners in a timely and accurate manner
Identify and escalate data issues, system limitations, or risk concerns to underwriters as appropriate
Support special projects and departmental initiatives, including testing and validation of new underwriting systems and processes
Actively develop underwriting competencies and business acumen through hands‑on support of underwriting decisions, positioning the role as a career progression step toward an Underwriter position

Proficiency in Microsoft Excel (data review, basic formulas, and reporting) and Microsoft Word
Foundational understanding of insurance concepts, with an interest in underwriting and risk assessment
Strong attention to detail and investigative mindset when reviewing data and claims information
Demonstrated initiative, accountability, and ability to manage multiple priorities
Clear and proactive communicator, comfortable working with both technical and non‑technical stakeholders
Prior experience in the insurance or reinsurance industry preferred
Experience in underwriting support, analytics, or related operational roles preferred.
Bachelor’s degree preferred, or equivalent combination of education and relevant work experience.

Medical, dental, vision, life insurance, disability insurance
Paid Time Off (PTO)
Leave of absences, such as parental and military leave
401(k) plan with company match (up to 4%)
Company-funded pension plan
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

Senior Underwriting Support Associate – Virtual

Key skills