Establish and maintain operational readiness frameworks for existing products, releases, and product partners
Define and enforce readiness criteria to ensure offerings are implementable, supportable, and scalable
Build and standardize processes for ongoing product releases, partner enablement, and cross-functional execution
Coordinate execution across Product, Professional Services, Sales, Marketing, Support, and Engineering to ensure alignment and accountability
Serve as the central point of coordination for third-party partners (e.g., AG Mednet, Pharmaseal), ensuring operational alignment and scalability
Translate product enhancements and partner initiatives into clear operational plans, including workflows, ownership, and delivery models
Establish and maintain structured customer feedback loops, incorporating insights from internal and external Product Advisory Councils into operational planning
Identify and resolve gaps between product design and real-world customer usage
Define and track key metrics related to readiness, operational efficiency, and partner performance
Provide clear communication on readiness status, risks, and dependencies to internal stakeholders and leadership
Continuously improve processes and frameworks to reduce friction and support scale
Requirements
6+ years of relevant experience in Product Operations, Organizational Readiness, Project Management, and/or Product Management
Bachelor’s Degree
Clinical Trial experience preferred but not required
Benefits
Great benefits: We offer medical, dental, vision, and life/LTD insurance, and we cover 100% of our employees’ health insurance premiums and 50% of dependent premiums.
Wellness: Medrio values our staff’s well-being. To prove it, we promote an atmosphere of work/life balance, including flexible work schedules and locations.