Product Operations Manager

Resilience is a cybersecurity company focused on integrating cybersecurity, cyber insurance, and cyber risk management. They are seeking a Product Operations Manager to design and maintain product operations, documentation, and knowledge infrastructure to enhance collaboration between Engineering, Product, and Design teams.

Responsibilities:

• Design and implement cross-functional workflows that reduce friction and increase predictability across Engineering, Product, and Design
• Own and improve core product processes: Quarterly planning cycles, Request tracking/intake and prioritization, Cross-functional collaboration processes, New product introduction
• Partner with product and engineering leadership to identify existing processes that create bottlenecks or unnecessary overhead and develop scalable solutions
• Build lightweight measurement frameworks to understand process effectiveness, inform tradeoffs, and guide continuous improvement
• Write and improve documentation across product documentation and process documentation (how we work, decision frameworks, planning templates, etc)
• Establish and maintain the information architecture for product development documentation
• Reduce reliance on tribal knowledge by building clear, trusted sources of truth
• Partner with Engineering and Product teams to ensure release notes, technical documentation, and product updates are clear, consistent, and accessible
• Drive adoption of documentation standards and practices across the organization

Requirements:

• Up to 5 years of experience designing and owning cross-functional programs from inception to delivery in a fast-paced B2B SaaS or startup environment
• Demonstrated experience partnering with Engineering, Product, and Design teams to enable effective delivery of complex products
• Strong program management skills including stakeholder management, managing competing priorities, and driving outcomes without formal authority
• Excellent writing and editing abilities with talent for making complex topics clear and accessible to different audiences
• Comfort operating in ambiguous environments, able to shape problems that aren't fully defined and propose structured solutions
• Strong communication and influencing skills across technical and non-technical stakeholders
• Experience working with modern productivity and AI-enabled tools
• Hands-on experience with planning and documentation platforms (e.g., Jira, Confluence, Notion, Linear, Airtable)
• Experience in cybersecurity, risk, insurance, or other regulated or highly technical industries
• Familiarity with agile product development methodologies
• Background in technical writing or developer documentation for technical audiences