Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use various Global Distribution Systems
Amadeus
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

A minimum of 3 years’ corporate travel experience
Fares & Ticketing knowledge – including RTW and complex fares
Passion for excellence in client service, including proactive anticipation of needs
Native GDS expertise
Amadeus
Professional communication (written and verbal)
Attention to detail
Act with integrity, and look after personal traveler information
Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback
Flexibility in availability as part of a 24 x 7 team.

Travel Consultant – Amadeus Experience

Key skills