Build strong, trusting relationships with the Field Service Representative team
Troubleshoot and resolve difficult technical problems; ensure compliance to all appropriate level of specifications
Stay abreast of new products & features in order to provide trouble shooting & repair instruction to the FSR team and dealers
Stay abreast of new products & features in order to advise the Technical Publications & Training Content teams of required technical publication & training updates
Provide the Technical Publications & Training Content teams the technical input needed to complete technical publication & training updates
Complete field campaign instructions, troubleshooting guidelines and manuals
Assist other Field Service Engineers when needed
Perform other assigned tasks
Requirements
Bachelor’s Degree in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management (preferred but not required)
5+ years of automotive manufacturer (OEM) engineering level technical service support
5+ years of experience in Root Cause Analysis processes & program
8+ years school bus or 10+ years medium duty truck experience