Build strong, trusting relationships with the Field Service Representative team
Troubleshoot and resolve difficult technical problems; ensure compliance to all appropriate level of specifications
Stay abreast of new products & features in order to provide trouble shooting & repair instruction to the FSR team and dealers
Stay abreast of new products & features in order to advise the Technical Publications & Training Content teams of required technical publication & training updates
Provide the Technical Publications & Training Content teams the technical input needed to complete technical publication & training updates
Complete field campaign instructions, troubleshooting guidelines and manuals
Assist other Field Service Engineers when needed
Perform other assigned tasks

Bachelor’s Degree in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management (preferred but not required)
5+ years of automotive manufacturer (OEM) engineering level technical service support
5+ years of experience in Root Cause Analysis processes & program
8+ years school bus or 10+ years medium duty truck experience
Engineering level chassis, body, electrical and/or powertrain technical knowledge
Experience in CAN communication and/or J1939 protocol
Proficient with common medium/heavy duty tooling such as Allison Doc, Cummins InSite, Bendix A-com, IDS, Etc.
Fluent with advanced level tooling such as PICO scope and Familiarity with commercial CAN analysis platforms such as PEAK or Vector
Commercial Class B driver’s license
Proficient in Microsoft Office Suite

Continued Professional Development Benefits including medical, dental and eye insurance
14 paid holidays
vacation time
401k with match

Field Service Engineer, Fleet Sales

Key skills