Technical Services Manager – Ruminant

Role Overview

• Provides advanced technical service and expertise to customers across the North American dairy sector (United States and Canada).
• Strengthens the commercial organization by supporting product adoption, delivering technical training, and translating research insights into practical, field ready solutions.
• Ensures that the Territory Sales Managers are equipped with the scientific understanding, tools, and confidence needed to effectively position and sell the full product portfolio—with particular emphasis on core nutritional solutions.
• Serves as a critical liaison between the field and corporate R&D, ensuring that customer needs, emerging challenges, and real world performance data inform research priorities, product development, and technical messaging.
• Leverages and merchandise technical programs at key accounts to maximize commercial value for the customer and Novus.
• Acts as the key link between sales and R&D to successfully implement and validate our products in field at the customer level.
• Increases awareness of Novus products to feed mill nutritionists, nutrition consultants, and university/extension people. Represents Novus at industry meetings and symposia.
• Aligns with marketing in the development of product positioning, review of technical information for use in the sales effort, and plays an integral role in the marketing/sales customer interface.
• Develops technical programs that enhance the Novus image and technical credibility throughout the region.
• Provides technical support to sales managers and customers and forwards the technical agenda, supporting the use and correct positioning of Novus products in region.
• Trains sales personnel in correct positioning and implementation of Novus products and value they deliver to our customers.
• Advises sales managers, analytical services, customer service, operations, marketing and other technical service staff worldwide.
• Adheres to the Novus Management System (NMS), Novus Integrity System (NIS) and all policies and procedures related to position assignment.

Requirements

• PhD in Dairy Cattle Nutrition.
• 5+ years of animal nutrition experience.
• Advanced knowledge of nutrition and feed formulation in dairy and beef markets in assigned territory.
• Familiar with Sales process.
• Strong interpersonal and communication skills, with effective presentation skills in explaining complex products into key solutions.
• Strong analytical and problem solving skills with a proven ability to rapidly assess and respond to customer challenges.
• Fluent in English.
• Spanish is a plus (desirable).

Benefits

• Robust Benefits Package: Market-competitive compensation and locally selected benefits in every country where we operate.
• Hybrid Work Model: We are committed to your work-life balance. Our hybrid work model lets you thrive whether you're at the office or working remotely.
• Comprehensive Well-Being: Our employees’ well-being matters. We offer a variety of programs to support physical, mental, and emotional health.