Customer Experience Analyst II, User

Role Overview

• Drive enterprise-wide experience improvements through customer, competitor, and industry research.
• Transform insights into actionable, customer-centered solutions.
• Partner across the organization to analyze feedback and map journeys.
• Apply design thinking and experience design practices to create intuitive experiences.
• Ensure the customer perspective is embedded in all decisions and designs.

Requirements

• At least four years of information technology or previous insurance experience is desired.
• Prefer college graduate with major in insurance, English, business administration, customer experience, user experience design or an information technology related field.
• The individual must demonstrate a strong working knowledge of information technology and the insurance business.
• Individual should have capability to use a logical approach to problems and ability to meet specified deadlines on assigned projects.
• Completion of LSSBB, CIOP, MCMC and NN/g UX or comparable certifications preferred.

Benefits

• Health, Dental & Vision Insurance
• Company-provided life and income protection plans
• Eligibility to participate in a company incentive bonus program
• 401(k) Retirement Plan
• 100% company match up to 7% on annual salary
• Paid Time Off, Paid Holidays, and Floating Holidays
• Flexible Work Arrangements
• Hybrid and remote depending on the role