take on innovative and responsible tasks to ensure smooth 24/7 operation within the framework of technical 3rd level support
customer support and communication with our customers in English via the ticket system
responsible for monitoring and troubleshooting the customer's IT infrastructure
provide the technical solutions for our customer concerns, such as compromised servers, managed server tasks, website and server migrations or error analysis on the websites
documentation collection, server construction or provisioning and proactive monitoring of the internal infrastructure
represent the heart of our company by installing, configuring and administering servers, networks, applications and applications for the benefit of our customers

a completed technically oriented vocational training in the IT sector or relevant professional experience in the IT sector
very good knowledge of administration under Linux (Shell/Terminal)
service-oriented, independent and responsible action in technical customer support, in dealing with hardware and in Windows server administration
English language skills (mandatory, as this is our company language)
initial knowledge of Bash scripting and basic programming skills (desirable)
experience in dealing with databases (SQL)
sound knowledge of German

Work the way that fits your life – Remote or hybrid with flexible hours for a healthy work-life balance and the same technical equipment at home as in the office
Experience real freedom – Workation across the EU and in our summer office in Mallorca
Stay active and healthy – Access to the MultiSport Card and a wide range of fitness and wellness facilities
Enjoy exclusive perks – Attractive discounts on many products and services through our corporate benefits program
Recharge your energy – 30 days of vacation plus additional days off on Christmas Eve and New Year’s Eve
Take care of what matters – Meal vouchers to support your daily routine
Feel supported when it counts – Additional sick pay to give you peace of mind
Give back – An extra day off to get involved in social activities through our Volunteer Day
Make an impact – Take ownership and bring your ideas to life with real creative freedom
Keep growing – Individual professional and personal development opportunities in an innovative tech environment
Feel comfortable where you work – Modern, conveniently located offices across our European locations
Be part of a diverse team – Work in an international environment shaped by diversity
Create lasting memories – Company events and team activities you won’t forget

Technical Support Specialist

Key skills