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Cellular Support Specialist at Nielsen | JobVerse
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Cellular Support Specialist
Nielsen
Remote
Website
LinkedIn
Cellular Support Specialist
United States
Full Time
1 hour ago
$72,160 - $120,230 USD
Visa Sponsor
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Key skills
Android
iOS
ITSM
ServiceNow
Okta
Communication
About this role
Role Overview
Resolve cellular connectivity issues for company-issued devices
Support mobile device management (MDM) policies and Google Device Policy implementation
Troubleshoot Okta MFA setup and authentication issues on mobile devices
Assist with ServiceNow mobile app installation and configuration
Process mobile device replacement requests through ServiceNow
Support Nielsen work profile setup on Apple and Android devices
Manage cellular service provisioning and carrier coordination
Maintain device inventory and lifecycle management
Provide tier 1 and tier 2 support via SNow, Email, Chat, and Phone
Document troubleshooting procedures and knowledge base articles
Escalate complex cellular network issues to appropriate teams
Maintain SLA compliance for support ticket resolution
Requirements
Associate's degree in Telecommunications, IT, or related field
3+ years in cellular/mobile device technical support
Mobile device management (MDM) platforms
iOS and Android troubleshooting
ServiceNow or similar ITSM platforms
Strong customer service and communication abilities
Tech Stack
Android
iOS
ITSM
ServiceNow
Benefits
health & wellness plans
401(k) retirement coupled with a Nielsen match
a generous paid time off policy
company provided car for those who qualify
a discretionary incentive/bonus
Apply Now
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