Key skills
AndroidiOSITSMServiceNowOktaCommunication
About this role
Role Overview
- Resolve cellular connectivity issues for company-issued devices
- Support mobile device management (MDM) policies and Google Device Policy implementation
- Troubleshoot Okta MFA setup and authentication issues on mobile devices
- Assist with ServiceNow mobile app installation and configuration
- Process mobile device replacement requests through ServiceNow
- Support Nielsen work profile setup on Apple and Android devices
- Manage cellular service provisioning and carrier coordination
- Maintain device inventory and lifecycle management
- Provide tier 1 and tier 2 support via SNow, Email, Chat, and Phone
- Document troubleshooting procedures and knowledge base articles
- Escalate complex cellular network issues to appropriate teams
- Maintain SLA compliance for support ticket resolution
Requirements
- Associate's degree in Telecommunications, IT, or related field
- 3+ years in cellular/mobile device technical support
- Mobile device management (MDM) platforms
- iOS and Android troubleshooting
- ServiceNow or similar ITSM platforms
- Strong customer service and communication abilities
Tech Stack
- Android
- iOS
- ITSM
- ServiceNow
Benefits
- health & wellness plans
- 401(k) retirement coupled with a Nielsen match
- a generous paid time off policy
- company provided car for those who qualify
- a discretionary incentive/bonus