Admissions Counselor

Role Overview

• Provide exceptional, personalized service to prospective students, ensuring they feel supported, understood, and motivated throughout the entire admissions process.
• Utilize strong interpersonal skills to develop deep, trusting relationships with prospective students.
• Actively guide prospective students through the enrollment process, offering timely advice, detailed explanations, and clarity about next steps.
• Regularly check in with prospective students to ensure they have the resources and information needed to stay on track and make informed decisions.
• Communicate the features and benefits of Excelsior University’s programs in an engaging, clear, and concise manner to help students understand the value and fit of their academic options.
• Manage the enrollment cycle for prospective students, ensuring that deadlines and deliverables are communicated effectively and that students are motivated to complete their admissions process in a timely manner.
• Maintain a high level of service delivery across multiple communication channels, including phone, email, and chat, while staying organized in a fast-paced, high-volume environment.
• Participate in regular training to master Excelsior University’s academic offerings, policies, and student services, and apply this knowledge in a way that fosters a transformative experience for prospective students.
• Demonstrate a thorough understanding of the various methods of earning credit, the application process, tuition, and program-specific eligibility requirements to effectively advise students.

Requirements

• Bachelor’s degree from regionally accredited College or University or 2 years of admissions related experience.
• Minimum of one-year experience in a Communication Center preferred.
• Ability to maintain a positive attitude in a high-energy office and manage multiple tasks and deadlines.
• Ability to master and assimilate a large amount of information about academic offerings with accuracy and detail.
• Strong communication skills, preferably in Spanish and English, attention to detail, and problem-solving skills.
• The ideal candidate will have experience with college admissions programs and demonstrate an interest in promoting distance learning higher education to a diverse adult student population.
• Ability to work cooperatively in a team environment.