Quality Assurance Specialist

Role Overview

• Manage and execute quality assurance activities for Duck Creek implementations and releases across one or more Lines of Business
• Oversee and drive test planning, execution, and defect management for the policy lifecycle
• Communicate, prioritize and track test execution, defects and issues appropriately
• Direct activities related to functional testing, regression testing, UI testing, and unit testing for new features in cross browser environments including mobile devices
• Define and own the end-to-end QA test strategy for Duck Creek implementations and upgrades
• Develop and manage comprehensive test plans and execution for policy lifecycle components
• Own the defect management lifecycle including triage, prioritization, root-cause analysis, and closure
• Lead performance and scalability testing for policy, endorsement, renewal, and rating workflows
• Partner with business stakeholders to ensure UAT readiness and execution
• Act as the primary QA point of contact for System Integrators and Duck Creek teams.

Requirements

• Bachelor’s / master’s degree in computer science or related
• Minimum of six years of Duck Creek QA experience
• Strong knowledge of Duck Creek platforms including Policy, Billing, Claims, Rating, Forms, and Integrations
• In-depth understanding of insurance domain concepts , including Admitted and E&S lines of business
• Knowledge of Duck Creek OOTB capabilities , configuration patterns, and upgrade impacts.
• Familiarity with software testing methodologies, QA governance models, and SDLC/STLC
• Understanding of regulatory, compliance, and filing requirements in insurance systems
• Knowledge of performance testing concepts, baselining, and environment stability considerations
• Proven ability to define and execute enterprise QA strategies for large-scale Duck Creek implementations
• Strong test planning, estimation, and execution management skills across multiple LOBs
• Expertise in defect management, root-cause analysis, and risk-based prioritization
• Ability to analyze quality metrics and present concise, executive-level status and risk reporting
• Effective communication skills to translate technical issues into business impact
• Advanced knowledge of multiple operating systems, databases, tools & programming languages used by FCCI
• Experience supporting custom and third-party business applications, as well as understanding project interdependencies and systems integrations
• Ability to lead and mentor QA teams across onshore and offshore models
• Ability to manage multiple releases and competing priorities in fast-paced programs
• Ability to influence without authority and drive quality outcomes across cross-functional teams
• Ability to identify quality risks early and recommend mitigation strategies
• Ability to make data-driven go/no-go recommendations for releases and production readiness
• Ability to work effectively in vendor-led and matrixed environments
• Excellent communication, negotiation, interpersonal and organizational skills.

Tech Stack

• SDLC

Benefits

• Flexible Work Environment
• Paid Family Leave
• Competitive PTO & Holidays
• Recognition & Bonus Programs
• Medical, Vision, Dental & Life Insurance
• Employee Referral Bonus
• Paid Volunteer Time
• 401(k) Match & Profit-Sharing