Provide top-notch customer support for Cint platform users.
Investigate and resolve customer issues in a professional and timely fashion.
Create and review technical documentation.
Understand client requirements and translate those needs into actionable tickets.
Classify submitted bugs and issues by the severity of their impact.
Debug API integrations.
Coach clients on adopting key features to help them meet their goals.

Bachelor’s degree (Information Technology, Computer Science or related discipline preferred)
2+ Years of technical support experience (SaaS support experience a plus)
1+ years of experience in API debugging and troubleshooting.
Proficiency with Microsoft Excel sheets/Google sheets
Strong problem-solving abilities to diagnose and resolve complex issues.
Excellent communication skills, both written and verbal, to explain technical concepts to non-technical users.
Customer-oriented mindset, as the role involves direct interaction with users or clients.
Easily able to grasp and retain new knowledge
Leadership and mentoring skills to train team members and assist in team growth.
Time management skills to manage multiple support cases simultaneously.

Technical Analyst

Key skills