Key skills
Communication
About this role
Role Overview
- aligned to projects providing second-line quality review, escalation handling, and subject‑matter oversight across L1 and L2 Transaction Monitoring activities
- ensure investigative quality, consistency, and regulatory adherence
- conducting/leading investigations in potentially high-risk and/or complex activity involving international money movements
- managing investigation/case workbench and productivity to ensure adherence to SLAs and suspicious activity reporting requirements
- conducting thorough reviews of transactional histories for flagged accounts, taking appropriate actions, and refining rules as necessary
- serving as an escalation point for complex transaction alerts
- defining and implementing new transaction monitoring alerts for enhanced detection
- reviewing repeated or pattern-based alerts requiring deeper analysis
- preparing investigation results, document evidence, capture appropriate documentation, and draft clear narratives to support rationale for case closure or suspicious activity/transaction reporting (SAR/STR)
- identifying opportunities to streamline or improve current processes
- collaborating with, sharing knowledge and expertise, and assisting peers and managers, ensuring production expectations at the individual, team, and project levels are met and maintained.
Requirements
- Degree in Finance, Business, Economics, Forensic Accounting, Criminal Justice, Legal or STEM subject
- experience in a Quality Control or Quality Assurance function within AML/KYC/EDD operations
- Strong investigative skills and track record of conducting anti-money laundering and financial crimes investigations
- Experience in Private Banking and/or Corporate Banking
- experience reviewing AML system-generated alerts and conducting holistic account/transaction analysis
- experience with using data visualization tools
- Strong written and verbal communications skills
- experience working with banks, payment processors, and/or FinTechs
- strong understanding of the compliance and regulatory frameworks that apply to financial institutions regarding AML
- familiar with transaction monitoring and case management systems
- understanding of suspicious activity identification and reporting regulatory requirements in the U.S., UK, and EU
- comfortable in a dynamic work environment with evolving priorities
- very strong attention to detail and capable of analytical thinking
- experienced initiating escalations, comfortable discussing with high level stakeholders
- excellent communication skills across all levels of seniority
- strong interpersonal skills, with good relationship building and engagement skills.
- proficiency in Microsoft Office suite, particularly Excel, Word and PowerPoint.
Benefits
- medical, dental, and vision coverage to employees and dependents
- 401(k) plan with a generous employer match
- employee stock purchase plan
- Paid Time Off policy
- paid parental leave and adoption assistance
- Wellness Program supporting employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of employees throughout the year.