Writing and reviewing great quality code
Develop and customize Salesforce solutions with a strong focus on Service Cloud
Design, build, and maintain applications using Apex, Lightning Web Components (LWC), and SOQL
Implement and manage Einstein Bots and conversational interfaces for customer engagement
Design and optimize conversational flows and bot frameworks
Integrate Salesforce with external systems using REST/SOAP APIs
Work on Einstein Analytics and Einstein Discovery to deliver insights and intelligent features
Support and enhance contact center solutions and unified messaging capabilities (if applicable)
Collaborate with cross-functional teams to gather requirements and deliver scalable solutions
Participate in Agile/Scrum ceremonies, including sprint planning, stand-ups, and retrospectives
Ensure code quality, perform testing, and maintain documentation
Maintain solution documentation, technical designs, and deployment guides.

Total Experience 9+ years
Strong experience in Salesforce development, customization, and architecture
Strong experience in expertise in Service Cloud
Strong proficiency in: Apex programming, Lightning Web Components (LWC), SOQL, API integrations, Visualforce
Hands-on experience with Einstein Bots, Einstein Analytics, Einstein Discovery, Contact Center integrations
Hands-on experience with Salesforce Lightning Customization and SLDS
Good understanding of conversational flow design and bot frameworks
Experience working with tools such as Git, Jira, VS Code, and Postman
Ability to work effectively in Agile/Scrum environments
Strong understanding of Salesforce configuration including Flows, Workflows, Approvals, and Automation
Proven experience in designing and implementing integrations using REST, SOAP, and OAuth 2.0
Strong analytical, problem-solving, and communication skills with the ability to work directly with customers.

Associate Principal Engineer, CRM Salesforce – Service Cloud

Key skills