Contact Center Specialist II

Role Overview

• Managing interactions with consumers to ensure high level of customer service.
• Answering consumer inquires.
• Directing them to the appropriate department.
• Centralized scheduling services for clinics.
• Other duties related to ensure patients can easily access their provider(s).

Requirements

• Required: High school diploma or Equivalent
• Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
• Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
• Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
• Problem solving skills to analyze and respond to consumer inquires
• Ability to work independently and as a member of a team
• Possess excellent time management skills
• Professional written and verbal communication skills
• Proficient in Microsoft Office Programs as well as healthcare related programs
• Ability to multi-task, manage call volume and prioritize patient needs
• Ability to make timely decisions and provide best possible outcome
• Competency in required skills as a Contact Center Specialist I or equivalent skills

Benefits

• Medical
• Vision
• Dental
• Retirement Plan with employer match
• and many more!