Demonstrate unwavering commitment to safety protocols and participate in safety programs
Provide technical support and services to new, existing, and potential accounts
Assist sales team in gaining new business and maintaining client relationships
Ensure timely and accurate completion of product application and line extension projects
Conduct field evaluations and provide recommendations for product improvements
Communicate technical information through reports and database inputs
Maintain accurate testing instructions and provide technical service to customers
Assist in project development and design
Stay updated on industry trends and baking processes
Attend trade shows, summits, and continuing education to share insights
Provide technical training and ensure customer satisfaction
Communicate effectively with management and production personnel
Troubleshoot application problems and participate in product testing
Identify market opportunities and make recommendations for new product development
Other duties as assigned

High school diploma or equivalent and formal baking training
5 or more years of practical experience in the baking industry
Ability to analyze baking process, explain and demonstrate products, make objective recommendations to correct application problems while maintaining awareness of customers’ concerns and quality expectations
Excellent analytical skills are required to solve difficult technical problems for major customers
Ability to travel 85% of the time throughout North America with occasional additional international travel (must maintain a current passport and/or VISA)
Weekend and early/late working hours are required as needed
Proficiency in a second language preferred but not required – Spanish or French

Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match
11 paid holidays
Opportunities for continuous growth and development, including the ability to take on new challenges and collaborate across our international business units

Technical Services Manager – Baking

Key skills