Key skills
AgileCommunication
About this role
Role Overview
- Assess requests coming from Level 1
- Assign the ticket to Level 3 or handle the request
- Perform actions to resolve Level 2 support requests
- Update necessary information in the ticketing tool
- Update documentation
Requirements
- Bachelor's degree (or equivalent) in Computer Science/IT
- Prior significant experience in the field
- Strong technical skills
- Strong communication skills
- Ability to analyze user needs
- Collaborate effectively with various stakeholders
- Qualify and handle requests rigorously with a service-oriented mindset
- Use ticketing tools to ensure structured follow-up
- Perform database queries and manage application access
- Work in a team with clear and effective verbal and written communication
- Update documentation to capture and retain knowledge
- Demonstrate autonomy, responsiveness, and strong analytical ability
Benefits
- Agile working environment
- Collaborative culture
- Autonomy
- Hybrid work
- Supportive management