Plan, control and perform all activities related to Service / Product Delivery and Technical Operations according to customer engagements in order to maintain operational integrity and product performance.
Provide level 2 and 3 technical support during testing cycles and post-go-live phases, addressing and resolving system issues promptly.
Work directly under the guidance of a Solution Architect, executing technical tasks and contributing to the overall solution design and support Business Collaboration.
Ability to work with the business stakeholders to understand their requirements and to challenge them with a better alternative within standard boundaries of BY whenever possible.
Manage data integration and transformation processes, including the development and maintenance of interfaces between Blue Yonder and other enterprise systems (e.g., ERP, external data sources).
Develop and maintain custom extensions, reports, and interfaces using relevant Blue Yonder development tools and scripting languages.
Perform routine system health checks, performance tuning, and troubleshooting to ensure optimal system operation.
Create and maintain detailed technical documentation, including design specifications, test scripts, and deployment runbooks.

Bachelor’s degree in management information systems, computer science, and/or business, or equivalent work experience
3-5 years of experience in a Supply Chain IT systems analysis function, specifically with Blue Yonder SCPO or similar planning solutions.
Proven experience in a technical role supporting or implementing Blue Yonder (or JDA) solutions.
Deep understanding of Supply Chain, Demand Planning, Fulfillment, Warehouse Ops, or Logistics
Proficiency in SQL/PL-SQL, RDBMS, and Cloud Architecture, Korn Shell scripting, Batch scheduling design and support
Ability to "storyboard" complex problems for executives and manage high-pressure implementations.
Willingness and ability to travel as required

Senior Business Analyst, Blue Yonder

Key skills