Build AI-driven outbound lead pipelines — automated lead scoring, outbound sequencing, and churn prediction; typically the single biggest EBITDA lever available to the business
Automate PS commercial sign-off workflows and detect revenue leakage before it compounds
Configure AR ageing dashboards, late payer alerts, and support block enforcement for non-payers
Auto-trigger upsell and renewal proposals on specific client events
Automate ticket triage, routing, and status updates — removing manual handling from the support queue
Build AI after-hours coverage to reduce reliance on shift-based headcount for out-of-hours requests
Build internal knowledge systems from historical ticket data — pre-classify, pre-route, and reduce agent handling time
Automate professional services billing, time tracking, and revenue recognition
Build back-office admin automation for billing requests, intervention reports, and operational tasks
Automate Finance and HR data operations — payroll processing, expense reporting, and reconciliation
Automate release notes generation (Git commits → LLM → documentation platform)
Draft RFP/RFI responses automatically using a knowledge base of past submissions
Auto-generate client-facing project management reports on a regular cadence
Build KPI dashboards and real-time reporting pipelines
Automate update planning, dependency scheduling, and release coordination
Hand off to the AI Engineer when workflows exceed no-code limits

Strong communicator comfortable operating across Sales, Support, Finance, and Ops in the same week
Power user of AI tools (Claude, ChatGPT, Copilot) and automation platforms (n8n, Zapier, Make)
Business process thinker — understands how SaaS departments operate and where value gets lost
Bias for action — ships fast, iterates on feedback, measures success in hours saved and cost reduced
Comfortable with light scripting (JS, Python) for edge cases; not a coding-heavy role

Nice to Have

Background in operations, rev ops, support ops, or business analysis in a SaaS environment
CRM or support platform experience (Salesforce, HubSpot, Zendesk, Intercom)
API integrations / webhooks experience; consulting or digital transformation background
Familiarity with ERP or billing systems is a plun a fast-paced environment.
Proficiency in both written and verbal English is essential

AI Automation Specialist

Key skills