About this role

Respond to customer inquiries via phone, email, or chat with clear, accurate information
Troubleshoot and resolve technical or service-related issues, escalating when needed
Guide users on how to use products effectively and confidently
Document customer interactions and update internal systems accordingly
Contribute to FAQs and the knowledge base to support self-service
Collect feedback and share insights to improve products and services
Follow internal policies and meet KPIs such as response time and resolution rate
Collaborate with teams across sales, support, and project management to ensure smooth resolutions.

Fluent in German and English (spoken and written)
Strong organizational and problem-solving skills
Completed training in software development or comparable qualification
Experience in 1st and 2nd level support for software applications (a plus)
Confident working with web-based applications
Familiar with current technologies such as MSSQL, HTML, JavaScript, and .NET Framework.

IT Customer Support Representative, German speaking

Key skills