Raise the bar across internal platforms and the customer-facing support portal by designing efficient, intuitive experiences that help both Kraken's teams and its customers get to resolution faster.
Shape and evolve the design patterns and systems used across our internal product suite, ensuring consistency and quality at scale.
Craft exceptional workflows by collaborating closely with other designers, product managers, engineers, and the operational stakeholders who use these platforms every day.
Influence decision-makers to uphold high standards of usability and experience quality, even in internal-facing contexts where UX is often an afterthought.
Own your work fully, taking accountability for design quality, outcomes, and measurable impact on team efficiency and satisfaction. Define and track the KPIs that tell you whether your work is actually making a difference.
Use data to inform your design decisions, drawing on usage metrics, research insights, and business context to prioritize the right problems and validate solutions.
Stay close to the people who use what you build by conducting research and gathering insights from internal users to continuously refine and improve your design direction.
Contribute actively to design reviews, both seeking and offering constructive, supportive feedback that helps raise team-wide standards.

5+ years of end-to-end product design experience, with a portfolio that demonstrates strong, high-quality work across complex problem spaces.
Strong UX and visual design skills. You can take on ambiguous, challenging problems and deliver solutions that are both thoughtful and user-centered.
Proficient with prototyping tools and techniques, and able to communicate ideas clearly across different audiences.
Comfortable owning high-impact features or projects end-to-end, while staying collaborative with peers and cross-functional partners.
Open to feedback, quick to iterate, and genuinely curious about improving your craft.
Data-informed in your approach. You balance user insights, business needs, and technical constraints when making design decisions.
Strong communicator and organiser, able to manage competing priorities and keep stakeholders aligned.
Solid grounding in human-centered design principles and research methods, with a track record of applying them to drive better outcomes.
Confident presenting and defending design decisions to both design and non-design audiences.
Familiarity with AI-powered tools like Cursor, Claude, or Codex, and an eagerness to use them to move faster and think bigger.
Experience designing admin tools, internal platforms, operator-facing products, or customer support experiences is a strong plus.

Senior Product Designer – Internal Tools

Key skills