Shape design strategy for key product investments. Bring structure to amorphous, cross-cutting problem areas; define product primitives and patterns others can build on.
Design end-to-end experiences. Create flows, interactions, and high-fidelity UIs that simplify complex, real‑world workflows for residents, caseworkers, and operational teams.
Prototype to learn. Use rapid prototyping to explore approaches, validate with customers and GTM partners, and derisk big bets before we build.
Evolve our design systems. Maintain and extend accessible, scalable components; ensure quality and coherence across surfaces.
Partner across the business. Work shoulder‑to‑shoulder with PM/Forward Deployed Engineering to ship; collaborate with Sales to gather field insights, shape narratives, and enable adoption.
Raise the bar. Lead critiques, mentor designers, and strengthen our product decision-making through clear storytelling and evidence.
Close the loop. Instrument and learn from usage, support tickets, and qualitative research to iterate quickly post‑launch.

8+ years designing complex, multi‑surface digital products (or equivalent impact), including substantial ownership at a senior IC level.
A portfolio that demonstrates exceptional UI and interaction design, UX problem‑solving, and simplification of gnarly, horizontal problems.
Systems thinking and experience building/evolving design systems at scale.
Prototyping and research fluency—from framing hypotheses to running lightweight tests and synthesizing evidence.
Storytelling and influence—clear writing, crisp visuals, and the ability to move a room from ambiguity to alignment.
Cross‑functional muscle—comfortable partnering with PM/Eng and collaborating with Sales/Success on narratives, demos, and feedback loops.
Nice to have: experience in fintech/govtech, payments or billing flows, accessibility and inclusive design, multilingual interfaces, or data‑heavy/AI‑assisted workflows.

100% paid health coverage
Generous PTO and sick leave
Lunch, snacks, and coffee provided
Company retreats
Flexible Hybrid Work: We collaborate in office at least four days a week to stay connected and aligned as a team.

Product Designer

Key skills