Product Support Specialist II, MicroGrid, Power Gen, Switchgear, PLC

Role Overview

• Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators.
• Dedicated to being customer focused by meeting the required expectations, maintaining high decision quality by using work experience, systematic analysis, and engineering support to make valuable and safe decisions, while excelling at problem solving by using logic and time proven methods to effectively resolve any problem.
• Liaison to engineering groups in the factory to issues in the field that arise during the start-up, commissioning, and field troubleshooting on a site.
• Aid on complex start-ups.
• Field troubleshooting, technical support via phone assistance and occasionally onsite.
• Provide control of onsite engineering changes to drawings and settings files.
• Effectively communicate open action items to proper initiatives for action planning and task assigning.
• Assist in the development and execution of field retrofit projects, engineering change notice, product technical troubleshooting guidelines and procedures.
• Escalate issues to leadership that threaten the quality or schedule of projects in a timely manner to assure customer satisfaction while not taking on exorbitant costs.
• Ability to commission complex projects that are PLC based design controlling entire distribution system in a large building such as Hospital, Data Center, or Multi Gen/Utility applications.
• Ability to troubleshoot and provide technical assistance on: PowerGen Products such as Volvo or PSI. Switchgear Products such as Square D, Eaton, ABB, and Siemens circuit breakers, and Low-voltage and Medium Voltage switchgear. Programming devices such as Woodward controllers, DIEF Controllers, SEL Protective Relays, Beckwith Protective Relays, and Siemens/GE PLC’s.

Requirements

• 10+ years of commercial/industrial experience working on Generators, ATS/switchgear, and Paralleling Control systems.
• Bachelor’s degree in electrical engineering can substitute for 4 years of experience.
• Experience in reading and understanding Electrical and Mechanical Schematics and Engineer of Record Drawings.
• Experience in areas: Programming Logic Controllers (PLC), Generator controllers, Protective relays, Alternators and Generators.
• Commissioning and field experience are recommended.
• NFPA 70 ARC Flash Certified preferred
• Valid Driver’s License.
• Ability to understand and develop and/or make edits to Switchgear and/or PowerGen controllers and devices.
• Ability to understand operational theory of Switchgear and/or PowerGen products and proficient understanding of AC/DC Electrical Theory.
• Ability to troubleshoot Switchgear and/or PowerGen equipment and systems.
• Ability to understand and follow project scopes.
• Ability to learn PowerSecure Microgrid Solution Products.
• Possess good analytical and problem-solving skills along with failure analysis and corrective action implementations.
• Possess excellent time management skills.
• Must be able to take initiative to meet deadlines and the ability to prioritize workload with minimal supervision.
• Ability to lead Root Cause Analysis events to analyze field failures.
• Possess good communication skills and demonstrate the ability to provide technical direction via phone and email.

Tech Stack

• Flash

Benefits

• Medical, dental, vision and life insurance coverage
• Competitive pay and a matching 401 (k) plan
• Vacation, Company Holidays, Paid Time Off (PTO
• personal and sick days)
• Flexible spending accounts/Health savings account
• Wellness Incentive Programs
• Employee Referral Program
• Tuition Reimbursement