Ensure smooth technical integrations between Idana and our customers' practice management software.
Independently perform integrations, resolve complex technical support cases, and help expand our knowledge base.
Conduct technical integration appointments with customers via remote support (TeamViewer/AnyDesk) independently.
Configure the interface between Idana and the respective PMS, test the connection, and ensure reliable operation.
Act as the point of contact for complex tickets that go beyond standard cases.
Identify recurring issues and drive automation and self-service solutions.
Improve internal documentation.

Practical experience with practice management systems (e.g., medatixx, Turbomed, Albis, T2med, Medical Office, Medistar, x.isynet…)
Interface knowledge: GDT, ideally also HL7 or FHIR
Technical troubleshooting: ability to systematically learn unfamiliar systems and resolve issues
Experience with remote support and direct customer contact (phone, TeamViewer)
Excellent German skills (C2 / native level)
Independent, self-driven working style — you don’t need step-by-step instructions for every task

Be part of our Customer Success & Support team with close collaboration with Sales and Product teams
Reporting line: Head of Customer Success
Meaningful work — you directly improve daily operations for medical practices and patient care
Real ownership — take responsibility for a critical area and help shape it
Hybrid model — remote-first, office available in Freiburg when needed
Continuous development — training, individual development plan, regular 1:1s
Flexible working hours and company pension plan
State-of-the-art IT equipment with choice of operating system
Excellent company culture — 4.6 on Kununu

Technical Support – Integrations Specialist

Key skills