Own and grow relationships with a portfolio of key existing customers across the EMEA North.
Manage overall renewal process.
Act as a strategic advisor and primary point of contact, advocating for your customers internally.
Collaborate with customers on their broader digital strategy, aligning Gravitee to long-term business goals.
Lead regular customer reviews, roadmap alignment sessions, and value realisation discussions.
Ensure high levels of customer satisfaction, retention, and expansion by identifying areas for growth and engagement.
Work cross-functionally with Product, Engineering, and Support to resolve issues and deliver strategic outcomes.
Maintain a deep understanding of Gravitee’s platform and how it solves complex, real-world challenges.
Identify and mitigate risks to customer adoption, satisfaction, or renewal.

3+ years of experience in a Strategic Account Management role.
Proven track record of managing enterprise relationships with a strategic lens.
Strong understanding of API management, developer ecosystems, or related technologies (not mandatory but a plus).
Excellent communication and interpersonal skills, able to influence stakeholders at all levels.
Comfortable navigating technical conversations, while maintaining a business-value focus.
Strong analytical mindset: able to interpret complex data and make fast, informed decisions.
Highly organised, proactive, and driven by outcomes.

Competitive medical coverage
Pension / 401k program options
Stock options
you build it, you own it
25 days holiday + in-country national holidays
3 mental health days + wellness allowance
Your birthday off 🎉
Professional development budget to fuel your growth
Hybrid work culture with hubs across regions
Quarterly team events + annual offsite at an exciting location
A meaningful, progressive, global company culture that is as fun as it is hardworking
Endless growth opportunities

Account Manager

Key skills