Key skills
GoSpringSSO
About this role
Role Overview
- You take ownership of triaging incoming Level 2 support requests.
- You will interact with our internal engineering team on a daily basis.
- You are responsible for tracking-to-resolution of recorded incidents or bugs.
- You answer and handle customer inquiries as well as other operational issues.
- You act as an internal source of knowledge for the operational use of our tool.
Requirements
- You have at least 2-3 years of work experience in a customer support role and at least 1 year in Level 2 support.
- You have experience working with
- and supporting technical concepts including APIs and SSO.
- You have operational experience with a high turnover of external customer requests and internal clarifications from the team.
- You are well-structured and have a detail-oriented approach to work.
- Excellent English, spoken and written.
Benefits
- 30 days of annual leave to rest and recharge, plus all public holidays.
- Your choice of perk: a gym membership (Urban Sports Club) or a BVG public transport ticket.
- Competitive compensation paired with equity in Perk.
- Unforgettable team experiences, including our annual summer party.
- Comprehensive wellbeing support through Spring Health, offering fast access to 12 therapy and 12 coaching sessions for you and your loved ones.
- Flexible compensation options to help your money go further.
- 17 weeks of paid parental leave during your child’s first year.
- 16 paid volunteer hours each year to give back to causes you care about.
- Up to 20 “Work From Anywhere” days annually to explore the world while staying connected.
- A fully paid four-week sabbatical after five years with Perk.
- Relocation support to help you move seamlessly into one of our hubs.