Work within Service Desk Plus (Manage Engine) ticketing system as the primary source of work.
Assist with identification of chronic issues and work cross functionally with internal and external teams for resolution.
Maintain personal technical skillsets for resolving advanced technical issues using department tools, procedures, and infrastructure.
As requested by the BOC leads, research and provide detailed reports with regards to outages.
Work in a virtual team environment ensuring technical issues are properly identified, resolved and escalated appropriately to engineering team management.
Must be able to work nights, weekends and holidays, variable schedule(s) and overtime as necessary, or based on agreed
to schedule.
Perform other related duties and functions as assigned by BOC leads.

Experience working in a broadcast technical environment supporting RF transmission systems, multimedia studio facilities, automation systems, broadcast‑oriented data networks, and telecommunications systems
Experience troubleshooting multiple networking and communication protocols
Strong understanding of broadcast concepts with hands‑on, practical experience
Background in a customer support or client‑facing technical function
Ability to work in a fast‑paced, multitasking technical and administrative environment with minimal supervision
Experience with Windows OS, remote access tools (VNC, RDP, etc.), cloud technologies, and network monitoring platforms
Strong professional written and verbal communication skills

Employer sponsored medical, dental and vision with a variety of coverage options
Company provided and supplemental life insurance
Paid vacation and sick time
Paid company holidays
A Spirit day to encourage and allow our employees to more easily volunteer in their community
A 401K plan
Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

Broadcast Operations Center Engineer

Key skills