Own the end-to-end Remortgage operational delivery, ensuring we meet volume, service, and financial targets.
Lead, coach, and develop a multi-layered team, fostering a culture of accountability, engagement, and pride in delivery.
Champion automation, process optimisation, and digital workflows to build a high-performing, future-ready operation.
Ensure exceptional service standards are at the heart of everything we do, working closely with Lenders and Client Relationship teams.
Drive operational effectiveness and measurable efficiencies across the Remortgage function.
Shape a high-performance, high-engagement culture with a focus on wellbeing and retention.
Monitor departmental performance through robust MI and dashboards, using data to inform priorities, strategy, and interventions.

Proven senior leadership experience within Remortgage or Conveyancing operations preferred but not essential.
Significant experience managing multi-layered operational structures in high-volume, regulated environments.
Track record of driving performance, productivity, and service excellence.
Experience in leading remote or hybrid operational teams effectively.

Head of Remortgage Operations

Key skills