Yardi Systems Analyst, Technical Experience Required

Role Overview

• Support technical administration of the Yardi Voyager system across the organization in the respective modules.
• Assist in planning, designing, and implementing Yardi solutions that align with business needs and industry best practices.
• Participate in current implementation efforts and assist senior team members in preparation for the targeted go-live date.
• Develop an in-depth understanding of system design decisions, data structure, reporting requirements, and processes.
• Collaborate with functional teams and consultants to ensure alignment with system best practices.
• Support integrations with ancillary systems using tools such as APIs and the Yardi ETL tool, under direction from senior technical staff.
• Contribute input to the system roadmap and future platform enhancements.
• Coordinate with the Yardi Account Management Team and Welltower senior leaders to support planning and execution of Yardi-related initiatives.
• Meet regularly with Welltower module owners and senior technical analysts to document current system performance and recommend enhancements.
• Research, analyze, and help resolve software issues in collaboration with the yardi product support team and our internal yardi helpdesk.
• Provide technical support to property operators.
• Assist in monitoring system stability and usage.
• Use SQL scripts to improve reporting capabilities; assist in the development of database tables and reports to meet business requirements.
• Maintain documentation of user permissions, menus, and system security settings.
• Support compliance with internal audit and IT controls.
• Stay current on Yardi system updates and communicate relevant changes to internal stakeholders.
• Assist with testing, deployment, and documentation for enhancements, upgrades, and patches within change management processes.
• Coordinate with 3rd party vendors to support system roadmap and technical deliverables.
• Support the development of data set processes; assist in analyzing large data sets to improve data quality and performance.
• Help maintain the data dictionary and support efforts to ensure master data integrity.
• Identify opportunities for automation and assist in implementing process improvements using data insights.

Requirements

• Bachelor’s degree in computer science, information technology, or related field, or equivalent work experience
• Strong knowledge of the Yardi Voyager product suite with at least 3 years in a support capacity
• 3-5 years of experience in technical support, help desk, or IT roles
• Experience with help desk platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk)
• Proficient troubleshooting skills with a solid understanding of web-based applications, SaaS products, and general IT systems
• Relevant certifications (ITIL, Help Desk Management) are a plus
• Agile, Six Sigma, or PMP certification strongly preferred

Tech Stack

• ETL
• PMP
• ServiceNow
• SQL

Benefits

• Competitive Base Salary + Annual Bonus
• Generous Paid Time Off and Holidays
• Employee Stock Purchase Program – purchase shares at a 15% discount
• Employer-matching 401(k) Program + Profit Sharing Program
• Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
• Tuition Assistance Program
• Comprehensive and progressive Medical/Dental/Vision options
• Professional Growth
• And much more!