About this role
Scope of Work:
ServicePoint is seeking a Technical Engineer for a 3 6 month, 100% onsite engagement located in Lenexa, KS. This position operates on a standard schedule of Monday through Friday, 8:00 AM to 5:00 PM.
Key Responsibilities:
- Serve as the technical lead on infrastructure projects, developing specifications and providing expert technical guidance.
- Establish and enforce technical standards for infrastructure implementation across the organization.
- Administer and maintain infrastructure systems, including Windows Active Directory environments.
- Oversee regional server operations, including performance monitoring, security patching, and system upgrades to ensure alignment with company standards.
- Collaborate with external vendors and service providers to support existing systems and applications.
- Manage system operations, including Veeam backups, antivirus solutions, and intrusion detection systems.
- Provide desktop support for both Windows and macOS environments.
- Coordinate change management processes and ensure adherence to service desk SLAs for end-user support.
- Support and manage IT systems within a hybrid Linux/Windows environment, including network devices, while coordinating changes with global network teams.
- Assist with regional and local IT projects, providing documentation, SOPs, and guidance to internal support teams.
- Deliver specialized IT support to departments such as Executive Leadership, Board members, and HR.
- Implement and uphold global security policies across North American sites.
- Partner with regional colleagues to drive process improvements, enhance operational efficiency, and standardize IT services.
- Perform additional duties as required to meet business needs.
Qualifications:
- Minimum of 7 years of experience in IT, including senior engineering roles.
- Proven experience in the configuration, implementation, and maintenance of enterprise systems across North America, including servers (IT/OT), network infrastructure, telephony, and virtualization platforms (VMware).
- Strong communication skills with a customer-focused approach to service delivery.
- Why Join Us?
ServicePoint offers opportunities for growth in a fast-paced industry, competitive pay, and a supportive team environment. Join us to build a fulfilling career while working with state-of-the-art systems that keep people connected and secure.
ServicePoint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
ServicePoint is committed to providing accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please communicate the specific accommodations needed as soon as possible so they can be provided for you.