Customer Community Marketing Manager

Role Overview

• You will lead Neptune’s customer marketing strategy and execution, including: Customer campaigns and programs (customer newsletters, product & release communications, lifecycle campaigns)
• Customer webinars and virtual events (product updates, roadmap sessions, best practices, peer stories)
• Ongoing customer communications that educate, engage, and reinforce value
• Close collaboration with Customer Success to support onboarding, adoption, retention, and expansion initiatives
• You will build and scale Neptune’s customer advocacy engine: Customer stories, testimonials, and case studies (written, video, and event-based)
• Customer speakers for Neptune and third-party events, webinars, and partner programs
• Customer reference programs in collaboration with Sales and Customer Success
• Long-term relationships with champions and power users
• You will own Neptune’s community marketing strategy, including: Identifying, engaging, and growing relevant communities (SAP, low-code, developers, enterprise IT, business technologists)
• Managing and nurturing focus groups and customer communities
• Amplifying Neptune’s brand voice, thought leadership, and product narrative within those communities
• Working closely with Product, Engineering, and Customer teams to bring value-driven content into the community
• You will own the strategy and execution of Neptune’s organic presence: LinkedIn (company and executive amplification in collaboration with leadership)
• YouTube (webinars, product stories, customer voices, thought leadership)
• Editorial planning, storytelling, and performance tracking (engagement, growth, relevance—not vanity metrics)

Requirements

• 5–8+ years of experience in B2B tech marketing , ideally in enterprise software
• Experience in customer marketing, community marketing, or advocacy programs
• Background in enterprise low-code, application development, SAP ecosystem, or adjacent enterprise platforms is highly desirable
• Comfortable working cross-functionally with Customer Success, Product, Sales, and Leadership
• A builder mindset: willing to roll up your sleeves, wear multiple hats, and create from scratch
• Strong storyteller with a sharp eye for messaging, tone, and value articulation
• Organized, proactive, and able to balance multiple initiatives without losing momentum

Benefits

• Health Insurance (Medical, Dental, Vision), covered 100% for employee, and 80% for dependents and no waiting period for participation
• Insurance (Life, ADD, STD, LTD)
• 401k, vested immediately and no waiting period for participation
• Paid Time Off (20 Days paid vacation accrued annually, 10 days of PTO, 8 Paid Holidays)