Build and manage the operational infrastructure for Skills Development Programs (SDP), including learner tracking systems, workflows, and scalable program processes.
Define, track, and present program impact by creating dashboards and reporting frameworks to measure outcomes such as enrollment, completion, certification, and pathways to employment.
Establish and manage the long-term learner ecosystem, including alumni communities, engagement initiatives, mentoring opportunities, and growth of the talent network.
Implement and optimize CRM and automation systems to manage learner and partner lifecycle data, streamline reporting, and improve operational efficiency.
Coordinate program delivery and cross-functional collaboration during active contracts, working with Sales, Customer Success, Marketing, and Learning teams to ensure programs meet defined key performance indicators (KPIs) and generate measurable impact.

Experience managing or scaling programs in education, talent development, or ecosystem initiatives, with a strong focus on operational structure and delivery.
Demonstrated strong analytical and data skills, with the ability to define KPIs, track program performance, and translate analysis into clear reports and actionable improvements.
Experience creating or managing communities, alumni networks, or engagement programs that keep participants connected beyond the initial program.
Comfortable working cross-functionally with teams such as Sales, Customer Success, Marketing, and Learning to coordinate program success and impact.
Proactive builder mindset; able to work autonomously, design processes from scratch, and introduce tools, automation, or systems to scale programs effectively.
Experience on early-stage teams or in launching new initiatives where processes, structures, and collaboration models were still being defined.

Senior Unity Skills Development Program Ecosystem Manager

Key skills