Responsible for resolving problems and incidents as they occur
Work with Level 1 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents
Document new processes and procedures for use by other analysts working on similar applications
Provide periodic On Call 24x7 support (~once out of every 2 months you are on-call off-hours and weekends)
Responsible for coordination with operations center staff to ensure monitoring of production systems
Responsible for deploying application upgrades in a Linux environment
Read and write Bash and Perl scripts for automated tasks
Trace errors in Java using source and stack trace data and debug Bash and Perl scripts
Document processes and procedures relating to deployments, troubleshooting and environment maintenance for our applications.

Excellent working knowledge of Linux and network technologies
Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required
Knowledge of advanced Unix/Linux/Windows commands
Knowledge of Apache, Tomcat and Glassfish preferred
Experience writing SQL for relational databases (Oracle, Sybase, MS SQL Server, etc.)
Prior experience in a Level 2 or Technical Helpdesk role preferred
Prior experience in a PCI environment or the Payment Industry preferred
Ability to utilize computer operating systems utilities
Strong communication, customer service, organizational skills, and strong troubleshooting skills are a must
Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired
ITIL Service Mangement knowledge desirable
Experience supporting and/or migrating applications to a cloud environment (Azure / AWS) is a plus.

App Developer, Support Engineer II

Key skills