Responsible for resolving problems and incidents as they occur, work with Level 1 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents, document new processes and procedures for use by other analysts working on similar applications.
Will have to provide periodic On Call 24x7 support (~once out of every 2 months you are on-call off-hours and weekends).
Must have the ability to work in a multi-system and multi-platform environment.
Responsible for coordination with operations center staff to ensure monitoring of production systems.
Responsible in deploying application upgrades in a Linux environment.
Responsible for reading and writing Bash and Perl scripts for automated tasks.
Responsible for tracing errors in Java using source and stack trace data and debug Bash and Perl scripts.
Responsible for following procedures for processing of batch files, troubleshooting and reporting errors.
Responsible for documentation of processes and procedures relating to deployments, troubleshooting and environment maintenance for our applications.
All other duties as assigned.

Excellent working knowledge of Linux and network technologies.
Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required
Knowledge of advanced Unix/Linux/Windows commands.
Knowledge of Apache, Tomcat and Glassfish preferred.
Experience writing SQL for relational databases (Oracle, Sybase, MS SQL Server, etc.)
Prior experience in a Level 2 or Technical Helpdesk role preferred.
Prior experience in a PCI environment or the Payment Industry preferred.
Ability to utilize computer operating systems utilities.
Strong communication, customer service, organizational skills, and strong troubleshooting skills are a must.
Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired.
ITIL Service Management knowledge desirable.
Experience supporting and/or migrating applications to a cloud environment (Azure / AWS) is a plus.

App Dev & Support Engineer II

Key skills