Key skills
SaaSProject ManagementCommunicationPresentation SkillsCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Partner with customers to understand their strategic goals, priorities, and desired business outcomes
- Interact and engage with customers at all levels (including VPs and Directors) and with multiple personas (Communications, HR, IT, Operations, Frontline)
- Advise customers on change and project management
- Lead onsite and online workshops connecting frontline, desk-worker, and management stakeholders
- Deliver product training and help customers identify and define their use cases and app structure
- Share best practices and inspire customers to develop a successful implementation and rollout plan
- Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations
- Drive product usage and adoption, delivering value and meeting or exceeding customers' objectives.
Requirements
- Minimum of 4–5 years of relevant experience, including at least 2 years of B2B experience in Customer Success, Consulting, Project Management, or Account Management within a Software-as-a-Service (SaaS) environment
- Experience working with large, international customers
- Experience in change and project management
- Fluency in written and spoken German, English, and French is required
- Strong relationship-building skills, backed by strategic consulting abilities and technical curiosity
- Ability to manage and prioritize an onboarding portfolio with multiple customers at different stages simultaneously, effectively balancing competing priorities
- Proven ability to build trust within complex organizational structures and to communicate effectively with a broad range of stakeholders
- Demonstrated effectiveness in handling difficult customer situations and managing expectations
- Ability to develop structured, efficient solutions
- Excellent written and verbal communication and in-person presentation skills, including workshop facilitation
- Driven, passionate, motivating, open, flexible, pragmatic, and empathetic personality
Benefits
- Hybrid work model – 2 days in the office, 3 days remote
- RTT days – approximately 10 extra days off per year
- Meal vouchers (SWILE) plus free snacks and coffee
- Yoga classes — take a mindful break in our Paris office
- Supportive parental leave and family-friendly moments — including a Christmas party for your children
- Health insurance (ALAN) – 60% covered plus full life and disability coverage
- Afterworks, team celebrations, and seasonal parties
- Equipment provided
- French and English lessons, professional development, and access to Leeto CSE