Perform all Manager tasks/responsibilities at mastery level with increased autonomy
Manage and provide leadership to a team of professional leaders and/or individual contributors including Systems Administrators to Systems Engineers and Senior Technical Leads
Own and drive the modernization roadmap for systems administration
Provide strategic and operational leadership across a broad technical portfolio
Lead Microsoft Enterprise Agreement strategy, governance, and optimization
Develop and execute FinOps practices across cloud and on-premises infrastructure
Drive organizational change management initiatives
Own ITSM operations for the systems administration domain
Establish and maintain a data and metrics-driven operational culture
Partner with peer leaders across Network, IT Operations, Platform Tooling, Architecture, Security, and Application Development
Manage multiple complex cross-functional programs
Lead vendor and contract management activities
Bring a strategic, long-term, and informed perspective to issues and opportunities
Gain consensus and influence action at all levels of the organization
Continually evaluate workforce needs
Monitor and evaluate performance dashboards and reports
Provide direction and guidance to team members

Bachelor's degree in Computer Science, Information Technology, Business Administration or similar area of study OR equivalent, relevant work experience
6+ years of management experience
Demonstrated expertise leading multi-disciplinary systems administration teams in complex, large-scale organizations
Deep strategic and operational knowledge across Windows Server and Desktop OS, Linux server administration, VMware virtualization, Citrix VDI, and Kubernetes container platforms
Proven experience managing Microsoft Enterprise Agreement licensing and M365 services at enterprise scale
Experience establishing or maturing Site Reliability Engineering (SRE) practices, including SLO/SLI definition
Experience with observability platforms and practices
Experience with infrastructure automation tooling
Strong understanding of FinOps principles
Demonstrated vendor and contract management experience
Proven organizational change management capabilities
Strong ITSM operational leadership
Demonstrated ability to build and operate a data and metrics-driven culture
Strong talent management capabilities including recruiting, onboarding, and developing staff

Senior Manager, Information Technology Systems Administration

Key skills