Key skills
TableauSaaSSalesforceCRMCustomer SuccessSales
About this role
Role Overview
- Handle inquiries via email, phone and ticketing systems
- Maintain and manage customer accounts in Salesforce
- Create and analyze reports using Salesforce, Tableau and Google Sheets
- Support planning and delivery of training sessions
- Collaborate with Sales, Marketing and Customer Success to develop processes
- Maintain internal work instructions and drive process improvements
Requirements
- Experience in customer support, ideally in a B2B or SaaS environment
- Confident, routine use of digital tools and systems
- Ability to quickly learn new applications (e.g., CRM systems such as Salesforce)
- Ability to manage multiple tasks and requests concurrently
- Excellent German (C1)
- Good written and spoken English
Tech Stack
- Tableau
Benefits
- Remote-first with flexible working hours – office optional in Berlin Mitte or up to 90 days per year outside Germany
- Monthly home office allowance
- Meal subsidy
- 30 days' vacation per year
- Budget for professional development, conferences & coaching
- High autonomy & decision-making freedom
- No silos, no egos
- Access to all Caspar offerings for mental & physical health
- Group sports sessions, an ever‑stocked drinks fridge & a healthy sense of humor