Provide professional online advice to our end customers on optimizing their insurance coverage (by phone, e-mail, and video calls)
Directly support colleagues from other insurance specialties with complex inquiries and individual customer needs
Learn and become familiar with existing technical concepts, processes, and IT systems
Analyze current quotation and application processes
Develop and draft new technical concepts to optimize these processes

Completed commercial vocational training (e.g., apprenticeship or equivalent qualification)
Professional experience in the insurance sector, sales, or broker environment is advantageous — but not required
Interest in digital transformation and process optimization
You have an independent working style and are comfortable with continuous change
You are reliable and enjoy taking responsibility
You are communicative and a true team player
You keep a cool head even in stressful situations

Permanent employment with a reliable fixed salary
Flexible working time arrangements and various employee discounts via Corporate Benefits, as well as bike leasing
Support for work–family balance
A family-like atmosphere and flat hierarchies in a friendly, collegial environment with an informal, first-name culture
Agile working and innovation: your voice is heard
Team events: after-work parties, cinema and game nights, and team trips at home and abroad are common
Support for your development through internal and external training opportunities

Customer Care Specialist – Service Center

Key skills