Call Center Sales Supervisor

Role Overview

• Lead, motivate, and develop a team of remote travel sales representatives, fostering a high-performance culture focused on revenue growth, accountability, and customer engagement.
• Monitor and manage sales performance metrics including conversion rates, upsell rates (pre/post trip extensions, travel protection, and airfare), and call center KPIs (AHT, ACW, ATT, ASA), implementing strategies that consistently exceed performance targets.
• Conduct regular sales coaching sessions, call reviews, and performance feedback to strengthen selling techniques, product knowledge, and consultative sales capabilities.
• Support representatives in handling complex or high-value sales opportunities, assisting with closing strategies and ensuring an exceptional customer buying experience.
• Develop and deliver virtual sales training programs focused on objection handling, upselling, cross-selling, and consultative travel sales.
• Write, deliver, and monitor progress against Performance Management Actions (PMAs) when necessary, ensuring clear performance expectations and measurable improvement plans.
• Partner closely with Sales Leadership, Marketing, and Operations to align promotions, product launches, and campaign strategies that drive bookings and revenue growth.
• Maintain strong knowledge of Grand Circle travel products, destinations, and promotions in order to effectively coach and support the sales team.
• Demonstrate willingness to incorporate AI-enabled tools (such as Copilot) into daily workflows to improve efficiency, analyze performance trends quickly, and generate insights that support data-driven sales decisions.
• Maintain operational flexibility by quickly shifting priorities during high-volume periods, including stepping into the phone queue when needed to support service levels and team success.

Requirements

• Minimum of 3 years of supervisory experience in a call center sales environment, preferably leading remote sales teams.
• Proven track record of driving sales performance, revenue growth, and conversion improvement in a contact center environment.
• Strong leadership and coaching abilities with experience developing high-performing sales teams.
• Excellent communication and interpersonal skills with the ability to motivate, influence, and guide remote team members.
• Strong analytical skills with the ability to interpret sales data and translate insights into actionable strategies.
• Ability to work occasional evenings, weekends, and holidays to support call center sales operations.

Benefits

• Comprehensive and heavily subsidized medical, dental, and vision plans.
• Substantial Paid Time Off (PTO)
• 50% off company trips for you and a companion.
• 401(k) with company match, life insurance, and disability coverage.
• Tuition assistance and professional development opportunities.
• Commuter benefits, FSA options, pet insurance, home & auto discounts, and paid volunteer time off.