Own the strategy, performance, and optimization of all traveler protection offerings
Focus on increasing penetration, improving partner economics, and ensuring a frictionless traveler experience
Lead travel protection as a product line
Define offer strategy, messaging, bundling, and eligibility rules
Recommend and implement improvements in positioning across the booking flow and customer messaging
Collaborate with Product/UX to run A/B tests that increase attach rate, reduce confusion, and improve clarity and conversion
Evaluate new plan types, plan tiers, or upgrades that increase traveler value and company margin
Business owner of Traveler Protection (TripMate)
Collaborate with FP&A to build annual and quarterly revenue plans, forecasts, and stretch targets
Lead relationship with TripMate; negotiate commissions, marketing funds, performance improvements, and quarterly claim reviews
Support revenue improvement strategies for high-margin products including air positioning and premium air upgrades, pre
and post-trip extensions, and optional add-ons
Recommend cross-sell and upsell opportunities throughout the traveler lifecycle

Bachelor’s or Master’s degree in Business Administration, Analytics, Finance, or related field
7–12+ years experience in a commercial, product, revenue management, or partnerships role
Direct experience in travel insurance, ancillary revenue, commercial partnerships, airline/hospitality, or OTA strongly preferred
Data-driven mindset with the ability to forecast, model, and diagnose performance trends
Strong experience collaborating with product, UX, and marketing teams on conversion optimization
Exceptional negotiation and partner management skills
Ability to simplify complex products (like insurance) for a 50+ traveler audience
High ownership, bias for action, and ability to deliver measurable impact quickly.

Director, Traveler Protection & Ancillary Products

Key skills