Key skills
Sales
About this role
Role Overview
- Travel weekly to customer sites within the assigned territory
- Perform factory-level installation, repair, retrofits, upgrades, calibration, and preventive maintenance on mechanical, electromechanical, hydraulic, and pneumatic equipment
- Provide professional customer support via onsite visits, phone, email, and written correspondence
- Promote preventive maintenance contracts, calibration services, spare parts, consumables, and equipment sales
- Maintain accurate and timely service documentation, customer records, and visit reports
- Manage and maintain appropriate spare parts inventory within the service vehicle
Requirements
- Associate degree (AE) or equivalent certificate in electronic technology from an accredited technical school, or equivalent military experience
- 2–3 years of field service experience supporting electromechanical equipment
- Strong electronic troubleshooting skills with knowledge of pneumatics and hydraulics
- Ability to read and interpret electronic schematics, wiring diagrams, and pneumatic and hydraulic diagrams
- Excellent customer service and relationship-building skills
- Proficiency with MS Windows, Outlook, and Microsoft Office applications
- Valid driver’s license with a clean driving record
Benefits
- generous paid time off
- comprehensive benefits package including 401(k) with company match and immediate vesting
- medical insurance
- critical illness coverage
- short
- and long-term disability
- pet insurance
- home office setup
- company laptop and smartphone
- company van, tools, and inventory
- initial and ongoing training at the Westlake, Ohio headquarters